An entrepreneur is an event driven person and is usually not a good disciplinarian. So every entrepreneur needs a person who has the same passion but is process driven. This key position has to be someone the entrepreneur can totally rely on. Traditionally, it has usually been a family member or a close friend. A good example is what Steve Ballamer was to Bill Gates. As Aristotle says “You are what you repeatedly do. Excellence is not a event – it is a habit.
No one has achieved peak performance without a coach. Education + Coaching = Growth.
Every entrepreneur needs to know and have a plan of action for the next 90 days and 10 years hence. But the crunch is that only an entrepreneur can think that far, the rest of the planet ( those who work for him ) needs to know what is to be done immediately and so the 90 days plan. This is an extension of the daily/weekly huddle.
Whoever learns faster wins.
What do you do when your company is in trouble? Verne says the best thing you can do is to go out and talk to your customers.
Talking to your customer on a regular basis is the key. Also what you ask determines your growth. One of the common mistakes and a bad question to start with is ‘Are you satisfied?’ . A better way is to know your customer and focus first on is “how he is doing”. What are his goals, what kind of problems he is facing on the way, what’s new in his industry, etc. Then comes the questions about your competitors because it is always smart to know what you are up against. The last question can be about how the customer feels about you, your product/service. more